Primary Purpose of Position

The IT Administrator is responsible for the management of Innovit’s internal infrastructure and customer SAAS Systems.

Key Position Objectives and Responsibilities

Duties:

• You will be responsible to ensure that Innovit’s IT systems are operational and well managed
• The role also entails providing IT support services to internal and external users
• Support and manage customer SAAS environments and provide level 1 to 3 support
• Support and manage Innovits and Innovits customers B2B messaging (AS2), (AS4) messaging systems
• Assist in establishing connectivity for Innovits customers to various regulatory bodies ensure processes are well documented and adhered to
• You may be expected to travel to visit customer sites from time to time in support of customer installation projects
• Responsible for the reporting and control of customer SAAS system costs

Key responsibilities will include:

• Day to Day System Administration
• Supporting innovits customers and staff in multiple time zones (USA, Germany and Australia)
• IT infrastructure operations (network, servers, security) for Innovit’s office environment, development environments and hosted customer environments.
• Ensure backup / restore systems are working
• Manage relevant third-party services such as hosting and ISP services and ensure that customer service levels (SLA’s) are being monitored and met
• Maintaining appropriate documentation and reporting
• Tracking of licenses and ensuring Innovit remains compliant with licensing requirements
• Projects internal and customer
• Work with innovits professional services team to providing consulting / project services to customers
• Work with innovits professional services team to providing system design and quoting for customer SAAS solutions
• Assist in RFP and RFI completion
• IT infrastructure upgrades – including design, obtain quotes, ordering, technical work and updating operational procedures
• Automation of repetitive tasks (to reduce workload and improve quality) such as building test and demonstration environments and system performance monitoring
• Implementing, testing and updating relevant aspects of Innovit’s Business Continuity, Disaster Recovery and IT Security plans
• Preparation of IT strategy and financial budget & Monthly invoice and management reporting
• Ensure direct reports (contractors) are trained and up to date with sufficient knowledge to support innovits operations in absence

Technical Support

• Internal users – windows PCs, office application support, VPN access
• External customers – Innovit products, server, database and network support

Technical Knowledge

Essential

• Extensive Experience in AWS (EC2, VPC, Route 53, EBS and Load Balancing)
• Extensive Office 365 experience (including Email, Skype, and Office product suite)
• Extensive administration / solution design experience
• Experience supporting customer SAAS systems within AWS
• Experience supporting Laptop / Desktop systems.
• Experience with UTM / Firewall Systems such as Sonic Wall
• Experience with Trend Micro Worry Free
• Avaya IP Systems
• Backup Exec
• Dell SAN.
• Basic SQL server administration skills MSSQL
• Understanding and lift and shift capability for PowerShell
• Extensive experience administering Windows Active Directory
• Experience with network monitoring tools such as Observium and Windows Server Manager
• Extensive experience in patch management techniques and tools
• Experience with AS2 and AS4 protocol

Highly Desirable

• Experience in the administration of Confluence and Jira
• Amazon
• Experience in the support of Accounting systems such as Reckon or MYOB
• Maintain and test company DR Plan / Procedures

Desirable

• Experience in the support of Accounting systems such as Reckon or MYOB