Project Manager – SaaS Implementation

Remote Work | One position.
Open:  18 January 2023. | Job Posted on 5 January, 2023

Position Description

Position Title:Project Manager – SaaS Implementation
Department:Customer Success
Functional team:Consulting Services
Number of Positions:One (1)
Reports to:Customer Success Manager
Location:Remote - US Eastern preferred (or Central time as secondary) Need to support projects in BMT and CET time zone
Direct Reports:Technical and Application Consultants

Primary Purpose of Position

Position Overview

You will be a crucial part of Innovit’s engineering team, working closely with technical leads, UX/UI designers, product manager, and other engineers, to design & implement technical solutions for the latest generation of Innovit web products.

<br><br>The primary responsibility of the Project Manager is to manage client facing service delivery projects.  These projects involve software implementation and consulting services.  A secondary responsibility is to identify and manage Innovit’s internal process improvement initiatives throughout the organization. <br><br>

We are looking for a full-time pragmatic project manager, who has experience managing enterprise software delivery projects from the solution vendor’s side, with exceptional attention for detail, and strong commercial awareness.  This individual must be comfortable liaising with customers at both the business and technical levels.<br><br>

In a fast-growing company like Innovit, change is rapid and frequent.  There are many new technologies, teams, and processes that impact both employee and customer experiences.  Effecting change can be challenging, the Project Manager’s role is to prepare and support all personnel, both internal and the client’s, to adopt change and to drive organizational success and outcomes.<br><br>

In this regard the Project Manager is responsible for ensuring that standardized Project Methodology and Standard Operating Procedures (SOP) are used for efficient and prompt handling of all requests in order to minimize the impact of change upon delivery service quality.<br><br>

Why Should I Take This Opportunity?

Innovit simplifies the process of managing, validating and exchanging trusted product data to enable regulatory compliance, reduce procurement spend and ensure patient safety.

With over 22 years of experience in master data management and regulatory compliance, Innovit enables companies to easily share validated product data at a much lower cost. We have a proven track record in delivering ‘globally scalable’ product data management systems that enable Medical Device suppliers and Healthcare Providers to meet compliance deadlines, promote patient & consumer safety, while increasing supply chain efficiencies.

Operating since 2000, Innovit is based in San Francisco with offices in London, Dusseldorf, and Sydney, serving customers across the Healthcare and Life Science supply chains, such as Mayo Clinic, South Australia Health, Southern Cross Hospitals, 3M, Abbott, Arthrex, Ascensia Diabetes, B. Braun, Bio-Rad, Molnlycke, ThermoFisher, Zimmer Biomet.

Objectives and Key Responsibilities

Key Responsibilities

  • Manage North American and European projects, or manage North America and Asia/Pacific projects.
  • Guide adoption of Innovit’s Project Management Framework through its application to departmental changes.
  • Manage and mitigate operational, technical and financial risks.
  • Maintain contact with clients and parties involves through email and phone calls, answer questions and concerns, prepare presentations, and enter project data.
  • Communicate with, and organize training to all levels of the organization, including executive audiences on new processes.
  • Manage, defuse, and resolve in-project issues, escalations and crises.
  • Develop detailed plans for each project, including the delivery and resourcing schedule.
  • Collaborate with various teams and hold meetings to develop project plans and present them to upper-level management throughout the project’s lifecycle – from initiation to close out.
  • Closely monitor each project to ensure that projects remain on track, meet deadlines, stay under client’s budget, and deliver according to plan.
  • Responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate stakeholders (both Innovit and Client’s management).
  • Manage and report on the financial health and profitability of each project. Meet minimum gross margin hurdle rates for Innovit.
  • Report on the success of the project and any setbacks that were encountered or room for improvement (Lessons Learned).

Key Objectives

You will be expected to:

  • Ensure that product and service delivery projects are profitable within an acceptable level of risk.
  • Ensure that delivery is according to the SOW meeting customer’s scope, budget, time, and quality.
  • Ensure that management reports are delivered accurately, consistently and on a timely basis as agreed with senior management for both internal profitability analysis and customer needs.
  • Ensure that projects have adequate resources in terms of skills, experience, and domain knowledge (must be reviewed weekly).
  • Perform regular (i.e., weekly) resource forecasting and scheduling for consulting, cloud infrastructure and QA teams.
  • Develop a detailed operational understanding of Innovit’s project management methodology.
  • Achieve average customer satisfaction score of 9 or more out of 10.

Skills and Cultural Requirements

ESSENTIAL TECHNICAL SKILLS:

You must have the following technical capabilities:

  • Ability to manage multiple projects across multiple time zones and geographies.
  • Articulate English skills – written and verbal (concise, pertinent, grammatically correct language).
  • Ability to easily adapt to fast changing circumstances (i.e., project parameters may change weekly or fortnightly).
  • Ability to negotiate change requests and justify client budget revisions.
  • Ability to manage and reset stakeholder expectations.
  • Knowing various project management methodologies (Agile, Waterfall & Hybrid)
  • Demonstrating proficiency to present with PowerPoint and use various Microsoft Office tools like Excel, Word, Outlook and Visio.
  • Learn and apply Innovit Project Management methodology
  • Formal Project Management Certification required

PROFESSIONAL QUALITIES:

You must have these professional traits:

  • Capable of working independently
  • Working within demanding timelines on multiple tasks/tickets simultaneously.
  • A quick learner with the ability to acquire new domain knowledge, self-guided learning capability
  • Comfortable reading through business requirement documents, functional specifications, technical specifications, and attending online briefing sessions with stakeholders
  • Not afraid to ask questions or seek assistance
  • Willing to challenge management & design decisions
  • Natural willingness to share information and provide visibility among team members
  • Willingness to accommodate overseas time zones depending on project geographies (e.g., US, EU and/or Australia)
  • Proven history of working with client’s end-users and technical users.

ESSENTIAL:

Have at least 10 years of commercial experience comprising:

  • 5-years+ project Management experience with PIM, MDM, GDSN or UDI implementations for a software vendor organization.
  • 5-years+ running multiple projects concurrently.

HIGHLY DESIRABLE:

  • Experience in using Power BI, Excel and running PM end of week, month and year reports.
  • Experience working with clients in Life Sciences and Healthcare industry is highly interesting.

Education

Essential

  • A bachelor’s degree in Computer Science or Information Technology
  • Project Management certification (PIMBOK, Prince etc.)

Highly desirable

  • MBA or Masters of Commerce degree

Meet the team lead

Dat D. Hoang

Associate Development Manager

“Working at Innovit is a continuous learning experience. Innovit has products that I feel passionate to work with, challenges that stretch me into different areas, opportunities that encourage me to grow and a great team spirit that drives the company to success.”