Position Overview

PRIMARY PURPOSE OF ROLE

The primary purpose of a Technical Consultant is to facilitate Customer Success in utilizing the Innovit Product suite - focusing on MDM (Master Data Management), PIM (Product Information Management), GDSN (Global Data Synchronization) and UDI (Unique Device Identification).

As a Technical Consultant, you will be involved in various projects which will require technical knowledge such as requirement analysis, diagnostics, troubleshooting, application debugging, system integration testing and system technical documentation. You will act as the interface between the Customers/Users, and our Technical Support & Project Management teams, making sure that all system and technical issues are thoroughly understood, analyzed, and documented.

We are looking for self-motivated, responsive, analytical and methodical individuals who are thrilled about solving complex master data problems, enthusiastic about achieving customer success, and demonstrating the initiative to take charge of their professional development. Individuals who are willing to go ‘above and beyond’ the call of duty in developing solutions to resolve customer product issues.

WHY SHOULD I TAKE THIS OPPORTUNITY?

Innovit simplifies the process of managing, validating and exchanging trusted product data to enable regulatory compliance, reduce procurement spend and ensure patient safety.

With over 22 years of experience in master data management and regulatory compliance, Innovit enables companies to easily share validated product data at a much lower cost. We have a proven track record in delivering ‘globally scalable’ product data management systems that enable Medical Device suppliers and Healthcare Providers to meet compliance deadlines, promote patient & consumer safety, while increasing supply chain efficiencies.

Operating since 2000, Innovit is based in San Francisco with offices in London, Dusseldorf, and Sydney, serving customers across the Healthcare and Life Science supply chains, such as Mayo Clinic, South Australia Health, Southern Cross Hospitals, 3M, Abbott, Arthrex, Ascensia Diabetes, B. Braun, Bio-Rad, Molnlycke, ThermoFisher, Zimmer Biomet.

Objectives and Key Responsibilities

KEY RESPONSIBILITIES:

• Responsible for all technical aspects of project delivery – from writing technical specifications, to designing and configuring the solution within the software. This includes both system configuration as well as Python coding for customized business rules
• Attend customer weekly meetings, as well as ad-hoc meetings to gain clarification on customer requirements
• Help to control project scope
• Develop materials and provide training to customers, in the form of “Show and Tell” sessions, online training sessions, and on-site training
• Provide hand-off guidance (with documentation and/or recorded video sessions as needed) to QA team
• Liaise with Development team for any product issues and/or new product functionality as required
• Liaise with offshore solution providers to assist with development tasks
• Estimate consulting efforts on new projects
• Track time in detail on all project activities and tasks

KEY OBJECTIVES: You will be expected to:

• Achieve high levels of Customer Satisfaction by exceeding client service expectations.
• Achieve Billable Utilization of at least seventy-five percent (75+%)
• Develop an understanding of Innovit’s existing products to address the above markets and the different types of users and roles using them

Skills and Cultural Requirements

ESSENTIAL TECHNICAL SKILLS: You must have the following technical CAPABILITIES:

• Fluent English communications both oral and written (formal business writing skills)
• Sound knowledge and working experience Python scripting is essential (or experience with any other scripting languages)
• XML messaging (for data integration)
• Reading PL/SQL and DBMS (SQL Server is essential, Oracle/MySQL/PostGres is desirable)
• Configuration and implementation of Java and HTML/web Applications
• Writing Windows Batch Scripts
• Windows Server OS configuration knowledge
• Ability to logically diagnose and debug issues

PROFESSIONAL QUALITIES: You must have these professional traits:

• Self-guided learning capability
• Not afraid to ask questions or seek assistance
• Willing to challenge design decisions
• Natural willingness to share information among team members (mentoring) and leadership
• Effectively able to translate business requirements into a technical solution
• *CLIENT-FACING ROLE* – must be willing to make yourself known to the client, and take ownership of issues
• Understands and applies usability concepts in solution design, appropriate to UI/UX
• Understands budgeting
• Willingness to accommodate overseas time zones depending on project geographies (e.g., US, EU and/or Australia)

DESIRABLE TECHNICAL SKILLS:

• Angular/TypeScript knowledge and experience is highly desirable
• Sound knowledge and working experience of Java/JEE is desirable
• JBoss knowledge and experience

Experience

• Proven history of working with Client’s end-users and technical users
• Client advisory experience, guiding clients to best practice
• Working within demanding timelines on multiple tasks/tickets simultaneously
• Experience with both Waterfall and Agile software implementation methodologies
• 3-5 years of experience working in a Life Science company, especially in Regulatory Affairs, Quality Assurance or Product Life Cycle Management systems is of high interest.

Education

HIGHLY DESIRABLE:

• Bachelors degree in Computer Science or Software Engineering or Information Systems from a reputable tertiary academic institution.