|Position Title:||Technical Consultant|
|Functional team:||Product Delivery & Support|
|Number of Positions:||Two (2)|
|Reports to:||Project Manager|
|Location / Time Zone:||Remote work in US and/or EU|
PRIMARY PURPOSE OF ROLE The primary purpose of a Technical Consultant is to facilitate Customer Success in utilizing the Innovit Product suite – focusing on MDM (Master Data Management), PIM (Product Information Management), GDSN (Global Data Synchronization) and UDI (Unique Device Identification). As a Technical Consultant, you will be involved in various projects which will require technical knowledge such as requirement analysis, diagnostics, troubleshooting, application debugging, system integration testing and system technical documentation. You will act as the interface between the Customers/Users, and our Technical Support & Project Management teams, making sure that all system and technical issues are thoroughly understood, analyzed, and documented. We are looking for self-motivated, responsive, analytical and methodical individuals who are thrilled about solving complex master data problems, enthusiastic about achieving customer success, and demonstrating the initiative to take charge of their professional development. Individuals who are willing to go ‘above and beyond’ the call of duty in developing solutions to resolve customer product issues.
WHY SHOULD I TAKE THIS OPPORTUNITY? Innovit is a fast-growing and dynamic software company, which has transformed over the past five years, from being a master data management software leader with operations only in Australia and New Zealand, into a multinational organization with aggressive expansion into North America and Europe. Our US and EU businesses are growing at 150+% year-on-year. Innovit’s vision is to deliver high-quality master data that can enable the realization of e-Health, and to digitize Healthcare & Life Science value chains with ‘trusted data’. If you’re excited by the prospect of working in a company with tremendous growth, and you’re the type of professional who is reliable, innovative, committed and ethical, we invite you to join Innovit in realizing our “e-Health vision” with the motto ‘Trusted Data. Made Simple.’ – and to achieve even faster growth rates over the next five years. Are you ready for this kind of challenge?
KEY RESPONSIBILITIES: You will work with the Director of Program Management to:
KEY OBJECTIVES: You will be expected to:
ESSENTIAL TECHNICAL SKILLS: You must have the following technical CAPABILITIES:
PROFESSIONAL QUALITIES: You must have these professional traits:
DESIRABLE TECHNICAL SKILLS:
Strategic Account Manager
“We are privileged to work with some of the world’s leading medical device and healthcare organizations and are confident that our software solutions can deliver the unparalleled master data quality to help ensure patient safety."