Position Overview

PRIMARY PURPOSE OF ROLE

We are looking for an experienced UX Research Specialist to join our team. As a UX Research Specialist at Innovit, you will be responsible for conceptualizing and forming product and website improvements and features. In addition, you will be evaluating the usability and success of all our marketing touchpoints. 

WHY SHOULD I TAKE THIS OPPORTUNITY?

Innovit is a fast-growing and dynamic software company, which has transformed over the past five years, from being a master data management software leader with operations only in Australia and New Zealand, into a multinational organization with aggressive expansion into North America and Europe. Our US and EU businesses are growing at 150+% year-on-year.

Innovit’s vision is to deliver high-quality master data that can enable the realization of e-Health, and to digitize Healthcare & Life Science value chains with ‘trusted data’.

If you’re excited by the prospect of working in a company with tremendous growth, and you’re the type of professional who is reliable, innovative, committed and ethical, we invite you to join Innovit in realizing our “e-Health vision” with the motto ‘Trusted Data. Made Simple.’ – and to achieve even faster growth rates over the next five years.
Are you ready for this kind of challenge?

Objectives and Responsibilities

KEY RESPONSIBILITIES:

As a UX Research Specialist within the Design Team, your primary role is to collect data and develop insights to improve design execution within the product and marketing teams. Creating personas, user flows, user studies and wire framing potential solutions to meet the needs of the Product and design direction of our software. You will also track your time and report your progress/risks/issues weekly, or at the completion of objectives. 

You will work with the Head of Design to:

• Manage and conduct user research and concept development
• Research buyer personas and investigate buyer behaviour
• Lead the users throughout the process of proposing, wireframing, and implementing UX improvements
• Work closely with marketing and product management teams to identify research topics
• Work with design, product management, content strategy, engineering, and marketing
• Participate in recruitment activities for user research
• Plan and implement the overall user research strategy and methods

KEY OBJECTIVES:

You will be expected to:

• Develop an understanding of Innovit’s existing products to address the above markets and the different types of users and roles using them
• Develop solid domain expertise in these disciplines:
• Master Data Management (MDM) or Product Information Management (PIM)
• GDSN and/or Unique Device Identifier (UDI)

Skills and Cultural Requirements

ESSENTIAL TECHNICAL SKILLS:

You must have the following technical capabilities:

• Demonstrable ability to generate user research studies, user flows, personas, low definition and high definition prototypes
• Familiar with Adobe CC and in particular Adobe XD. Figma or Sketch is a plus
• Demonstrable ability to work effectively across teams such as Product Managers, Developers & Test Engineers, Customers and Partners in a decentralized environment
• An exceptional eye for detail and quality, and a willingness to learn new tools and techniques
• Effectively able to translate business requirements into a technical solution
• Effectively able to translate business requirements into a technical solution
• Excellent written & oral communication and presentation skills
• Excellent organization skills with the ability to self-manage and meet multiple deadlines
• Bachelor’s degree in relevant fields or equivalent experience
• Ability to discuss and explain design rationale
• Detail oriented
• Critical thinker, Problem solver and customer-centered mindset
• Knowledge of Human Centred Design and latest best practises

PROFESSIONAL QUALITIES:

You must have these professional traits:

• Capable of working independently after sufficient product/application training
• A quick learner with the ability to acquire new domain knowledge, self-guided learning capability
• Comfortable reading through business requirement documents, functional specifications, technical specifications, and attending online briefing sessions with stakeholders
• Not afraid to ask questions or seek assistance
• Willing to challenge design decisions
• Natural willingness to share information among team members
• Willingness to accommodate overseas time zones depending on project geographies (e.g., US, EU and/or Australia)

DESIRABLE TECHNICAL SKILLS:

• Working knowledge of quantitative, behavioural analysis and statistics
• Experience with qualitative and user-centered design methodologies
• Experience with conducting user research
• knowledge of remote testing platforms

Experience

ESSENTIAL:

• 5 years+ of experience as UX Research Specialist or similar role

HIGHLY DESIRABLE:

• Proven history of working with client’s end-users and technical users
• Working within demanding timelines on multiple tasks/tickets simultaneously
• Experience working with clients in Life Sciences and Healthcare industry is highly interesting

Education

HIGHLY DESIRABLE:

• A bachelor’s degree in Design – UX interaction design or Business Information Technology – User Experience Design (or similar) from a reputable tertiary academic institution.