OVERVIEW

Innovit has global partnership with Amazon Web Services (AWS) and Tech Data/Krish Software Services in offering different types of hosting services. The Innovit hosted environments are maintained and managed by Tech Data (via Krish Software Services) using Amazon’s state-of-the-art data centers around the world.

Innovit provides three types of hosting services to meet the unique industry and organizational demands of our customers & partners.

• Option 1: Public Cloud
• Option 2: Hybrid Cloud
• Option 3: Private Cloud

PUBLIC CLOUD (Multi-Tenanted)

SHARED ENVIRONMENT WITH SHARED SERVER

Your organization enjoys the use of a shared virtual server, a shared instance of the Operating System (Windows), and a shared DBMS (SQL Server). You will share an instance of the JEE Application Server software (JBoss) and the relevant Innovit application(s). Your data will be segregated by the Innovit application, and not by the DBMS or Operating System.

Your data is secured behind the server’s firewall from unauthorized users and is segregated via application-level security from other companies that share the same instance of the Innovit application.

A standard ‘shared environment’ will be comprised of the following specifications:

• Windows Server
• SQL Server
• 3 GB of data storage for business data
• 5 GB of upload & download of data traffic per month
• Daily managed backup
• Fully managed shared redundant firewall
• System maintenance and 24×7 monitoring
• 24-months minimum contract
• Price available upon request

HYBRID CLOUD (Single-Tenanted)

DEDICATED ENVIRONMENT WITH SHARED SERVER

Your organization enjoys the use of a shared virtual server, a shared instance of the Operating System (Windows), and a shared DBMS (SQL Server). You will have a dedicated instance of the JEE Application Server software (JBoss) and a dedicated instance of the relevant Innovit application(s). You will also have the security of a dedicated database such that the database for each instance of the Innovit application is segregated and managed independently by the DBMS.

Your data will be totally secured and segregated within this virtual environment by the DBMS, which sits behind the firewall. No other customer can access your data or database. Access to the DBMS and Operating System is restricted exclusively to authorized Innovit administrators. Neither your users nor users from any other organization have access to this layer of the hosted infrastructure.

A standard ‘dedicated environment’ will be comprised of the following specifications:

• Windows Server
• SQL Server
• 10 GB of data storage for business data
• 10 GB of upload & download of data traffic per month
• Daily managed backup
• Fully managed shared redundant firewall
• System maintenance and 24×7 monitoring
• 24-months minimum contract
• Price available upon request

PRIVATE CLOUD (Single-Tenanted)

DEDICATED ENVIRONMENT WITH DEDICATED SERVER

Your organization enjoys the full use of a dedicated virtual server, a dedicated instance of the Operating System (Windows) and DBMS (SQL Server). You may install multiple instances of the JEE Application Server software (JBoss) and multiple instances of the relevant Innovit application(s) running concurrently within this virtual server. Each instance of the Innovit application(s) has a dedicated database that is managed within your dedicated instance of the DBMS.

Other organizations cannot access your server. Only you or a nominated Innovit administrator can have access to the DBMS and Operating System. Your data will be totally secured and segregated within this virtual server behind the firewall.

A standard ‘dedicated private cloud server’ has the following minimum specifications:

• Windows Server
• SQL Server
• 2 Core Server and 16 GB of RAM
• 2 x 100 GB disk partitions for business data storage
• 50 GB of upload & download of data traffic per month
• Daily managed backup
• Fully managed shared redundant firewall
• System maintenance and 24×7 monitoring
• 24-months minimum contract
• Price available upon request

INCLUDED SUPPORT SERVICES

Innovit Cloud Hosting comes included with the following support services:

• Immediate telephone access to our Tier II Support Engineers (SEs) during normal business hours for all support-related issues. Even in cases where the issue is not Innovit-related, our SEs will assist you in identifying the cause of the problem and recommend appropriate action for you to take.
• During normal business hours our SEs actively monitor all customer servers and proactively take whatever action is needed to address problems.
• We provide 24/7 standard monitoring of the following: HTTP (your Web APP), FTP availability, Ping, TCP Ports, DNS
• In the event of a hardware failure either during or outside business hours, we guarantee you – in writing and backed by monetary penalties – a 4-hour maximum fix-time from the time we are alerted to the problem. This is in stark contrast to most other hosting companies who generally will only be prepared to offer you a 4-hour problem response guarantee, with no fix-time guarantee.
• We install, manage and update on-server antivirus software
• We take responsibility for all patching and updating of the system software (the OS, IIS, and SQL)
• We apply patches on a regular basis and monitor the system to ensure that patches are applied successfully
• We provide on-server monitoring of CPU, RAM, and hard disk utilization and send you notifications whenever these resources are being constrained

Note on Hosting Behind a Customer’s Firewall

Innovit’s applications are built on the Genesis platform, which is architected to be cloud-native and hosted on AWS. As such, we no longer offer installation behind a customer’s firewall. By hosting Genesis in Innovit’s secure environment, we ensure customers can benefit from a range of services that would otherwise be not possible if deployed behind the customer’s firewall. These benefits include: