LifeHealthcare
The Company
LifeHealthcare is a leading independent medical device distributor serving Australia and New Zealand. The company partners with global medical technology manufacturers and suppliers to bring innovative products and healthcare solutions to clinicians and healthcare organizations across the region.
With a strong focus on patient safety, procedural efficiency, and improved clinical outcomes, LifeHealthcare manages a large and continually expanding portfolio of medical products sourced from more than 100 suppliers.
At a Glance
2
Master Data Domains (Item and Price)
12,000
Product Codes
>100
Suppliers
The Challenge
LifeHealthcare was managing and publishing product and pricing information to Australia’s National Product Catalogue (NPC) through spreadsheets, email exchanges, and manual review processes.
While this approach may have been manageable for a smaller product portfolio, it became increasingly difficult to sustain as the company’s catalog grew beyond 7,000 product codes. Product information had to be collected from suppliers, reviewed internally, validated, and prepared for publication, creating a time-consuming, multi-step process with a significant risk of omissions, inconsistent data, and manual data entry errors.
LifeHealthcare needed a more efficient and controlled way to manage its growing product catalog and related pricing data, improve data quality, and scale toward its target of more than 10,000 published items without increasing administrative effort.
“Sending spreadsheets and validating the data became an administrative headache…it was a multi-step process that really put us at risk from a compliance perspective. We needed a smarter way of working, especially since we have a huge and growing catalog of products.”
The Solution
LifeHealthcare evaluated several solutions to identify a platform that could meet both its business and technical requirements. The company required a solution that was configurable, user-friendly, and capable of supporting its expanding product catalog, provide multi-domain MDM capabilities, and NPC publication processes.
Following an extensive evaluation and product demonstration, LifeHealthcare selected Innovit. A pilot program was then initiated, with the two teams working together to configure the solution around LifeHealthcare’s supplier data collection, validation, pricing, and publication requirements.
The resulting solution provided a centralized and structured process for collecting product information from suppliers, applying data validation rules, managing product and pricing data, and publishing accurate information to trading partners via the NPC.
The Results
The implementation significantly reduced the time required to collect, validate, and publish product and pricing information. Processes that previously took weeks could be completed in minutes, improving operational efficiency while reducing the risk of data errors.
LifeHealthcare expanded its catalog from hundreds of product codes to approximately 12,000, supported by a scalable and repeatable process for managing supplier product data and NPC publications. The company also achieved error-free submissions for more than a year and consistently received monthly Platinum status from the NPC.
“LifeHealthcare submissions have been error free for over a year and now boasts a monthly ‘platinum status’ from Australia’s NPC.
We’ve grown from hundreds of product codes to 12,000. We could not have accommodated that growth without the Innovit MDM solution.”
By establishing a trusted source of product and pricing information, LifeHealthcare can reuse consistent master data across multiple business processes and adapt its data synchronization approach as internal, trading partner, and industry requirements continue to evolve.
